Frequently Asked Questions

1- Are your stores closed/open?

All our stores are open to the public following the CDC guidelines.

2- What is the estimated time for shipping orders?

Please allow 1-2 business days for orders to ship. We are working to get orders out as quickly as possible.

3- How long does it take to receive an online order?

Please allow 3-7 business days for deliveries.

4- Will I receive a shipping notification?

You will receive a shipping confirmation email once your order is shipped. In the event your order is being fulfilled by more than one warehouse, the shipping confirmation email will be sent once the final package is shipped. This may result in you receiving part of your order prior to receiving a shipping confirmation email. Please allow 1-2 business days to receive your shipping confirmation email.

5- How can I modify the items and/or quantities on my order?

We’re so sorry, but once an order is submitted, we have no way to change it.

6- How can I change the shipping address on my order?

We’re so sorry, but once an order is submitted, we have no way to change it.

7- I need to track my order.

You will also receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Please allow 1-2 business days for the shipment confirmation email. If you need assistance with your order, please send an email providing the order number and email address used to make the purchase, and a Customer Care representative will assist you as soon as possible.

8- How do I know if my order went through?

You should receive an order confirmation verifying your order was placed. Please check your spam folder to see if it’s in there.

9- I need to make a return.

Please visit our Returns & Exchanges page for more information.

10- Why hasn’t my order arrived yet?

We apologize for delayed orders. Due to increased volumes carriers are currently experiencing a backlog.